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By booking a service with Honestlyclean ("the Company"), you agree to the following Terms & Conditions.

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Honestlyclean provides residential, commercial, move-in/move-out, post-construction, carpet cleaning, and specialty cleaning services throughout Metro Vancouver.

All services are performed to professional industry standards. Results may vary depending on the condition, age, and maintenance history of the property.

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• All prices are listed in Canadian Dollars (CAD).

• Prices displayed do not include GST unless otherwise stated.

• Services are billed according to the hourly rate or quoted project price provided before the appointment.

• Additional charges may apply if the condition of the property differs significantly from the information provided at the time of booking.
  
  
   

• Maintenance Cleaning: Minimum 3 hours.

• Deep Cleaning: Minimum 4 hours.

• Move-In / Move-Out Cleaning: Minimum 4 hours.

• Post-Construction Cleaning: Minimum service requirements may vary depending on project size.
  
  
   

A deposit may be required to secure your appointment.

• Deposits are non-refundable if the booking is cancelled within 72 hours of the scheduled service.

• The deposit will be applied toward the final invoice.
  
  
   

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• Cancellations or rescheduling requests made more than 72 hours before the appointment are free of charge.

• Cancellations made within 72 hours of the appointment may result in the loss of the deposit.

• Same-day cancellations may be charged up to 100% of the reserved service time.
  
  
   

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Clients must ensure cleaners have access to the property at the scheduled start time.

If our team is unable to access the property:

• Waiting time exceeding 15 minutes may be billed at $35 per hour.

• The appointment may be cancelled and cancellation fees may apply.
  
  
   

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Clients are responsible for:

• Providing access to running water and electricity.

• Securing valuables, cash, jewelry, and fragile items.

• Informing the Company of any special surfaces, finishes, or materials requiring specific care.

Honestlyclean is not responsible for damage resulting from unstable, improperly installed, or pre-existing defective items.


 

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Honestlyclean provides standard cleaning supplies and equipment unless otherwise agreed.

For certain services, clients may be asked to provide:

• A working vacuum cleaner

• A mop and bucket

• Specialty products required for natural stone, marble, antique surfaces, or manufacturer-specific finishes
  
  
   

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If you are not satisfied with any area cleaned, please notify us within 24 hours of service completion.

We will make reasonable efforts to return and address any missed areas. Refunds are issued at the sole discretion of Honestlyclean.


 

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Any concerns regarding damage must be reported within 24 hours of the service.

Honestlyclean is fully insured; however, we are not responsible for:

• Normal wear and tear

• Existing damage

• Improperly installed fixtures

• Pre-existing conditions

• Items that are loose, unstable, or deteriorated
  
  
   

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Move-out cleaning does not guarantee the return of a tenant's damage deposit.

Landlord or property management decisions are outside the control of Honestlyclean.


 

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Construction dust may continue to settle after cleaning due to ongoing work, ventilation systems, or unfinished construction activities.

Additional cleaning visits may be required.


 

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We love pets; however, clients are responsible for ensuring pets are secured and do not interfere with the cleaning process.

For the safety of both pets and staff, aggressive animals must be contained during service.


 

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Our team reserves the right to refuse or stop service if conditions are deemed unsafe, including but not limited to:

• Biohazards

• Pest infestations

• Hazardous materials

• Unsafe working conditions
  
  
   

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Payment is due upon completion of service unless otherwise agreed in writing.

Accepted payment methods include:

• E-Transfer

• Credit Card

• Debit Card

• Cash

Late payments may be subject to additional fees.


 

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Honestlyclean may take before-and-after photographs for quality control, training, or marketing purposes.

No personal information, family photographs, or identifying details will be shared without permission.


 

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Client information is kept confidential and is never sold or shared with third parties except where required to provide services or comply with legal obligations.


 

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Honestlyclean reserves the right to update these Terms & Conditions at any time without prior notice.

Honestlyclean



Residential • Commercial • Post-Construction Cleaning
Fully Insured & WorkSafeBC Covered
More than cleaning — we care.